Forum Discussion

Nelsonk1608's avatar
Nelsonk1608
Joining in
12 months ago

Wired connections work but no wifi

Today we noticed no phones or laptops connected to the WiFi. 

The smart TV and fire cube connected to the router via wires. Any idea how I can get us all online on devices. Got 2 daughters complaining every minute they are offine. 

  • If not done so, reset wifi, then trial laptop by plugging into ethernet, hardwire. This happened here once.

    • Nelsonk1608's avatar
      Nelsonk1608
      Joining in

      Tried that. No luck. Got the smart TV working but phones and laptop and checked x box all see the network but fail to connect. 

      Tried full power down a few time but no luck 

      • Zoie_P's avatar
        Zoie_P
        Forum Team (Retired)

        Hi Nelsonk1608,
        Thank you for your post and I am sorry to hear you are having some issues with your WiFi, I have checked our systems and can see there are issues in your upstream, that require a tech. I can get this booked in for you and will pop you over a PM. Just keep an eye out for the little envelope 👀📩
        Thanks,
        Zoie