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Jabeen1's avatar
Jabeen1
Joining in
2 months ago

Wifi

Hello. My phone and my husbands phone are unable to connect to the WiFi. Whenever we put the WiFi in our phones it doesn't work. This has been a issue for the past 3-4 days now. Can you please help me. 

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Were they both working OK before? What happened then? Are other devices working? What message do you get when you enter the password on the phone? 

  • Hi Jabeen1,

     

    We are sorry you are having issues with you broadband. 

     

    If you can follow this link, https://virg.in/servicechecker, and see if there is an outage in your area. 

     

    Let us know and we will see what else we can do.

  • Client62's avatar
    Client62
    Alessandro Volta

    Got someone with the VM Connect app that has Paused both phones ?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Thanks for coming back to us, Jabeen1. How are things looking for you at the moment? Has there been any improvement since you last posted?