WiFi

Rain can only affect WiFi is you have an external link, say to an outside office, unless you have a bad connection on your cable. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Try resetting the Hub to restore it back to its factory settings. To do this just press the Hub’s pinhole factory reset button for 30 seconds with the tip of a pen, and leave it for 5-10 minutes to start up. You should see a solid white power light once it’s up and running.

In the mean time tell the screaming kids to quietly read a book or play cards together. 

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Maggie1986 wrote:

I'm having issues my WiFi I have heard that the rain can interrupt the WiFi.

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Its raining inside your house?😋

Aside from that you should look at getting a better wifi router with 1Gb ports and use hub in modem mode

Hi Maggie1986 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issues you've been having 😔

I can see you've spoken to the team since you posted. Has a resolution been provided?

Please pop back to us at your earliest convenience.

Regards,
Daniel