WiFi working but hub4 not found in VM connect app

A full 60 second reset may clear the issue (but for me the fault re-appeared within a day). 

It's becoming a common issue lot's of threads but in reality the Hub 4 is failing/faulty or the firmware has a serious bug. I have spent many times calling this in and the customer support is a disgrace. Customer Support told me a replacement HUB would be sent still waiting and now told nothing wrong and no replacement HUB ordered If it's not in their "script" they cannot help. Raise a complaint. VM know there is an issue but don't acknowledge the fact. 

Virgin Media was the most complained about..........OFCOM

OFCOM need to start getting serious  suppliers who do not perform to a minimum standard and hit them with really heavy penalties.VM pay lip service to customer complaints.

Hey Chiggins23, thank you for reaching out and I am so sorry to hear this.

If this is a new hub a reset may help, did the advice help of a full reset?

Please do let us know.

If after a 60 second reset, the Hub 4 admin menu is not working, the Hub 4 has failed.
Request a replacement.