Hi,
Anyone have any recommendations for a poor wifi signal in one of our rooms. We have 1gb connection/hub5, but when using a laptop in one room, windows regularly tells us there’s a problem with the signal. Conducting a test on the app via a mobile either fails (it lost connection and joined 4g) or succeeds with a test above the 30mb, so will not offer the WiFi pods. There’s no interference specifically when this happens, eg no tv, microwave on.
Tia
Frosty
The fact the test fails at times should be enough to ask for a pod, as long as it is free on your contract. I would wait here for a VM Mod to pick this up and discuss with you.
Hi Frostygills
Welcome to the Community Forums.
Sorry to hear of your WiFi concerns.
Are you able to run the test over our Sam Knows real speed to see what speeds you're getting in the room where you believe the WiFi isn't reaching? Post the screenshot here and we can investigate this further for you.
Hi, sorry took longer to get round to doing this than expected.
I got various results, but this was the lowest:
Hi Frostygills, no problem at all. Thank you for your response.
In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
Hi Frostygills, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
