Forum Discussion

Ellatodd25's avatar
Ellatodd25
Joining in
4 months ago

WiFi problems

Received a superhub 3 on October 24th, has been working fine up until today when it was unplugged for several hours due building work. Ever since then the green power button has been flashing non stop and WiFi has not been working. I've also not received an account number, first bill or welcome email. I need this number in order to create an account and get in contact with someone.

Any help is greatly appreciated because otherwise I'll have to look elsewhere for our broadband!! 😞

 

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    When our Hub 3 has a Flashing green bar that normally means the VM signal is not reaching the Hub & is a fault for VM to fix.  I can normally login to the Hub 3 at http://192.168.0.1   and see: Internet ( No RF Signal ), confirming the meaning of the Green flashing bar.

    Make sure all the coax cables are connected securely and do not appear to be damaged by the recent building works.  If you have an additional PSU plug for RFoG make sure that is plugged in an has a green LED showing.

    Use both of the methods below to check for a local fault :

    Call 0800 561 0061 – this is an automated number.

    https://www.virginmedia.com/help/check/status/identification/identify

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    4 months ago

    Hey Ellatodd25, thank you for reaching out and I am so sorry to hear this.

    Let me send you a DM and we will look at this, also a warm welcome to the community.