Forum Discussion

mikez's avatar
mikez
On our wavelength
31 days ago
Solved

WiFi problems no internet

Hi, I have a superhub 5 and recently it has started behaving very weirdly for about the last week ! The wired ethernet ports always work ok and although the Wifi appears to be up it does not allow ...
  • Akua_A's avatar
    Akua_A
    19 days ago

    Hi mikez 

    Welcome back to our community forums and sorry to hear you have been having issues with your WiFi connecting both in router and modem mode. We can understand the frustration caused and we want to do our best to help. We are happy to run some tests with you to look into the core issue. For this reason, we have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,
     

unisoft's avatar
unisoft
Knows their stuff
31 days ago

Reset hub completely using the PIN hole. Hold the switch inside the pinhole in for around 60 seconds and then release. The hub will reboot itself so do NOT power off, leave it to initialise fully until white (router mode) or green light (modem mode) reappears.

I'm assuming you haven't changed any IP settings to static addresses on clients and that you've used a clean device that hasn't got affected by malware blah blah blah.....

mikez's avatar
mikez
On our wavelength
30 days ago

Hi,  I've got loads of reserved mac addresses to static IPs and split the 5GHz and 2.4GHz.    
I'm starting to think it may be unstable because I have too many Wifi devices, is there a maximum number the superhub 5 can support ? 
I've just moved all the 2.4GHz to an old router and switched off 2.4GHz on the superhub and now it seems more stable
Also I've just bought a new router which can support 150 simultaneous devices using MU-MIMO technology,  and may try the superhub in modem mode when the new router arrives.
I guess even in modem mode the superhub will still do it's occasional reboot around 00:00 to 01:00

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    30 days ago

    If you have a new Router, I would suggest you use modem mode. You should hopefully find it better.  I've always used any Hub's I've had in modem mode.  

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    28 days ago

    Hi mikez thanks for your post although we're sorry to hear of your concerns raised here.

    We haven't noticed any issues on the line at present with your services, all does seem to be in order so has this been resolved for you since your post?

    Many thanks

    • mikez's avatar
      mikez
      On our wavelength
      28 days ago

      Hi Tom,  I've fixed it by moving the 2.4GHz onto another router, and it seems to be stable now.   I suspect I had more Wifi devices than the superhub 5 could cope with   

      thanks   Mike

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        28 days ago

        You may find some of your IoT devices just don't work with the Wifi 6 protocol of the Hub 5.  There are posts here and the solution is exactly as you found.  A simpler older Wifi extender will do the trick.