Wifi Pods VW not issuing 😡
I upgraded with VM broadband over a month ago. I was promised existing VM boosters would continue to work with the HUB4 (lies) from both telephone advisor and engineer. I contacted VM who advised that if I wanted the new pods I could have 3 pods if I paid an extra £8 a month which I refused point blank due to the previous lies. They also offered the 3 pods if I took out an 18 months contract with o2 on a £5 a month sim only contract which i reluctantly DID and if I upgraded from the 350 package to the volt 500 package which I also did. This was such a carry on between o2 and VM neither saying they could issue the pods but after probably about 6hrs spend on the phone to both parties I was sent out my 1st pod being advised that I would have to wait 5 days in between each order which I would have to call up each time to request!!!! I received the 1st pod waited 5 days and called VM to issue the 2nd which they would no send without ensuring my current signal was poor enough!!! (Wait a minute did I not just take out a sim only contract to get these pods????) So again after hrs of arguing and being passed between technical and cancellations I was issued my 2nd pod which arrived. So 5 days later I've been on the phone to VM to be issued my 3rd to which the advisor went thru the same BS trying to check signals etc... I said I want my pod which I've paid for to which the advisor replied he can't issue me with a 3rd pod UNLESS I upgrade my package to the volt 1000 package!!!! I lost my $h!t at this point and asked for cancellations which he never did after about 3o mins of him going back and forth can you please hold sir please hold I eventually gave up.
wth is going on VM your are an absolute circus I need answers!!!!!!
