Forum Discussion

rosantiagoanaya's avatar
rosantiagoanaya
Joining in
2 months ago

WIFI Pods order request

I’ve followed the steps to ask for the WiFi pods and it is impossible to contact with anybody or ask for it.

aree there any other way to contact or ask for the WiFi pod?

 

thanks

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi rosantiagoanaya, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with ordering a WiFi pod.

    Our WiFi Max service allows you to have up to 3 pods. WiFi Pods can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time and there needs to be 7 days between any orders too. 

    It's worth having a look at the service as a whole here and please note that unless you're on a 1GB speed or a Volt package then there is a charge of £8 per month. 

    Once you've had a look at the above link, if you want to go ahead we will need to confirm some information with you to get that first pod sent out. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks, 

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi rosantiagoanaya, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 

    If you have any further issues, please pop back to us in the Community. 

    Take care,