Forum Discussion

zytajones83's avatar
zytajones83
Joining in
16 days ago
Solved

WiFi Pods order - feel lost

Hello, its' second time when I was in touch with Virgin agent (through chat) to arrange second  WIFI Pod. The agent both times said that everything has been arranged and I should have receive an email conformation within 2 hours. Again, I didn't receive any email conformation so I'm unsure if this WIFI Pod is going to be shipped. I'm losing so much time each time when contacting Virgin, it's really annoying that agents says that all is arranged, and then nothing is happening. 

 Is someone from VM here who is able to check the order at all and help please?

Marta

 

  • Tom_W1's avatar
    Tom_W1
    12 days ago

    Hi zytajones83 thanks for posting although we're sorry to hear of the concerns you've raised here.

    Please let me send you a PM so I can investigate this further for you.

    Expect the PM from me to arrive shortly and respond directly when you can!
    Many thanks

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    16 days ago

    If you log into your MVM account, any order will show there. 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    12 days ago

    Hi zytajones83 thanks for posting although we're sorry to hear of the concerns you've raised here.

    Please let me send you a PM so I can investigate this further for you.

    Expect the PM from me to arrive shortly and respond directly when you can!
    Many thanks

    • cammack's avatar
      cammack
      Tuning in
      7 days ago

      Hi @Tom_W1 - any chance you could help me too please? https://community.virginmedia.com/discussions/Wireless/ordering-pod/5624602

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        5 days ago

        Hi cammack,

        Thanks for your post and welcome to our community.

        We can see you're already speaking to a member of the team on another thread.

        If you have any further questions, please pop back to them via that private message conversation and we can help further. 

  • Glenbuck1913's avatar
    Glenbuck1913
    On our wavelength
    7 days ago

    I already have a podcast but it is quite a distance from my router, I can get my firestick to play but the signal is weak, my VM box is constantly dropping off the network and I am constantly having to reset the network connection. My VM app says i need another pod but I am just going around in circles trying to order one. My contract is up next month and frankly I am waiting to see if my wifi network can be improved before I commit to another 18 months. Please can someone help. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      5 days ago

      Hi Glenbuck1913,

      Thanks for your post and welcome back to our community. 

      I'm sorry to hear you've been unable to order a pod via the connect app.

      I'd be happy to help.

      I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.