Wifi Pods not connecting to replacement hub 3
Due to a faulty ethernet port my Hub 3 was replaced / installed, like for like on 12 10.24. My previous hub worked fine with 2 pods and the VM connect app with just a faulty port.
Ever since my Hub 3 was replaced, the 2x WiFi Pods have failed to connect and the VM Connect App now displays an error message. I have rebooted the Hub, reset the Hub, unplugged the WiFi Pods, uninstalled app etc and nothing worked.
I have contacted Virgin Media customer services a dozen times over the last 2 to 3 weeks, had 2 engineers out, another replacement hub 3 and a new pod all to no avail.
Pairing has been requested numerous times, escalated (24 hour call back that never happens) and a engineer has requested IT look into the fault however this has been overruled and a further engineer requested.
I am not bothered about the VM app but I have barely any WiFi throughout my property now as I need those WiFi Pods to boost my signal
I would welcome any advice or suggestions as I just seem to be going In circles with the call centres who don't seem to have any solution.