I've recently upgraded from a hub 4 to a hub 5, both pods worked previously with the hub 4. Now my pods aren't syncing with the new hub, one is flashing green and blue alternating between searching for a signal, the other just flashes white.
I've tried the WPS button to get them to sync, restarting router and pods but nothing seems to work unfortunately. Does anyone have any other suggestions?
Thanks!
It needs syncing/activating on your account - this may not have happened yet or failed - so try this....
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First, Call the equipment activation number on - 0800 953 9500 (follow options) and check with them.
You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number
Hi martynw92 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that you are having issues syncing the pods to your new Hub. We can certainly assist you, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
