Forum Discussion

jdoherty76's avatar
jdoherty76
Dialled in
2 years ago

Wifi Pods and VM connect App

Hi folks. I'm sure this has been answered before, but for the life of me I can't find it. The leaflet with the WiFi pod informs one that you can use the VM connect app to check the status of the pods? I can't see anything within the VM Connect that actually allows you to see the status of the pods and whether they are working or not. It doesn't help that the pod doesn't display any light to indicate activity. Can anyone show me how to check the pod through the VM connect app?

I'm on the correct package and want to order another pod as the signal in the front room (large concrete house, lots of walls) how do I actually order this under my contract?

Thanks JD..

  • jdoherty76's avatar
    jdoherty76
    Dialled in
    2 years ago

    I forgot to attach the leaflet from the Pod indicating that the VM connect app can check the pod. Please find attached. JD 

     

  • univ0754's avatar
    univ0754
    Joining in
    2 years ago

    I’m having precisely the same problem with my new Pod. 

  • Harley2017's avatar
    Harley2017
    Superfast
    2 years ago

    Hi

    my pod was working just fine but over the last few months I’ve experienced some issues…..it flashes green and then I get a blue dot before it resets itself!!!!

     I spoke with someone about this issue on a PM and was advised to move it closer to the hub but the issue has persisted overnight! 
    What I don’t understand is how it was working fine for months and months and only recently started being temperamental.

    • jdoherty76's avatar
      jdoherty76
      Dialled in
      2 years ago

      Thanks for the responses. My point is that the pods may be working and everything's fine. However there doesn't appear to be any way to actually check the health of the pod. I used TP links before the pod. They had plenty of lights to indicate the state of the plug. ie. Green, Amber, red etc. So you know at a glance where you were. The VM pods just sit blank. It would be helpful if they could be diagnosed easier. Is all I'm saying. Any advice greatly appreciated. I have seen responses like take pod out and run speed test etc. This is obviously missing the point. It's a piece of hardware and should be able to be tested in-situ and without a networking degree. Thanks JD

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for reaching out to us jdoherty76, and welcome back to our Community Forums!

        Sorry to hear that you're currently unable to view the pods in your Connect App.

        Can you please confirm if all updates on both your device and the application have been completed?

        Alternatively, it may be worth logging out of the application and back in to see if the pods appear.

        Thanks,

        David_Bn