Forum Discussion

Chris_jamo's avatar
Chris_jamo
Joining in
2 years ago

Wifi Pods - how to order

Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could apply for the WiFi pods, but I have been pushed from the app to the website and no visible option to order. I noticed that there is more people in the same situation. I renew my contract in August with the promise that my internet would be running smoothly and that it is not happening but I am still pay for something that I am not getting. It will be lovely if you could help me with this. Thank you 

 

[MOD EDIT: Subject title changed for clarity]

  • crg_gd's avatar
    crg_gd
    Joining in
    12 days ago

    Hi there,

     

    I'm also having an issue with my wifi, i have a dead spot in my new extension. Videos and TV have lag. I think a pod will help.

     

    I have tried to use the VM Connect app to do a test, but it just will not find my hub no matter what i try

     

    Thanks Craig

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      9 days ago

      Hey crd_gd, thank you for reaching out and I am sorry to hear you are struggling  a pod. Also a very warm welcome to the community.

      They are free on a 1GB or for volt customers otherwise £8 per month, I will send you a DM now. 

  • Pelw14's avatar
    Pelw14
    Joining in
    22 days ago

    Hi I have downloaded the connect app and it has identified a couple of rooms with poor signal in my house and been advised to order some pods. But can’t seem to find out how to order any! Help please!

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      17 days ago

      Thanks for your time via PM Pelw14

      I'm glad we were able to get this resolved today 😃 

      Have a lovely day!

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      18 days ago

      Hi Pelw14 👋

      Welcome and thanks for posting on our Forums.

      I'll pop you a PM now to assist you further.

      Speak soon!

  • Sideflow's avatar
    Sideflow
    Tuning in
    4 months ago

    Hi,

    I did the app and ordered one when I moved into new property 2 weeks ago but haven’t heard anything back, I try to find to order online in my virgin media which it says to do but when I sign in it goes to my package instead again and again…..please help 🙂

  • philrodwell's avatar
    philrodwell
    Joining in
    4 months ago

    Hi there,

    I have had similar issues, I have 1Gig broadband and used the virgin connect app which identified a room with poor connection - unfortunately it didnt give me the option to order a pod in app directing me to the main website. Couldnt find anywhere to order but upgraded the account to wifi max which claimed a pod would be sent but havent heard anything. Can you help?

  • Buckleymeister's avatar
    Buckleymeister
    Joining in
    5 months ago

    I’ve had the same issues and phoned up virgin media direct and they posted out 3 pods in total but still no joy as I cannot link my hub4 to the connect app ,hopefully you get your issues sorted out 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      5 months ago

      Hello Buckleymeister, 

      Thanks for your post. Sorry to hear you're unable to get our Connect App to work. 

      Can we please ask if the 3 Pods have been set up and working okay?

      Gareth_L

  • Sameeha's avatar
    Sameeha
    Joining in
    5 months ago

    Hello, 

    I am having the same difficulty, the app pushes me to the website where it asks me to sign in and then no option to order. Please help. 

    • Akua_A's avatar
      Akua_A
      Forum Team
      4 months ago

      Sameeha No worries at all 🙂 Glad to be able to help. Have a good rest of the week!

    • Akua_A's avatar
      Akua_A
      Forum Team
      5 months ago

      Hi Sameeha 

      Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues placing a WiFi pod order. We will do our best to help from here. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • MandersonHome's avatar
    MandersonHome
    Just joined
    5 months ago

    For the 2 rooms in my flat I get strong signal, in the other 2 I get none at all. I have tried doing the speed tests there but they do not register a signal therefore unable to do a speed test. Please can I be advised how to order a pod? 

    • Kath_P's avatar
      Kath_P
      Forum Team
      5 months ago

      Hi MandersonHome, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you've been having an issue with your WiFi connection. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks, 

  • jamtagjem's avatar
    jamtagjem
    Joining in
    6 months ago

    Hi I am having similar issues. For me the app just tells me it can't see the hub. I've tried everything, restart, new app, new phone, nothing seems to work. I have the Virgin Gigabit package, if you see this can you please message me back.

    • Robert_P's avatar
      Robert_P
      Forum Team
      5 months ago

      Hello jamtagjem

       

      Sorry to hear of the issues experienced with your wireless network, Connect App and ordering pods, we appreciate you taking the time to raise this via the forums and welcome to the community.

       

      We have checked the speeds to the Hub and they are averaging 1143Mbps download and 102Mbps upload, so to the hub appears fine so it appears to be the signal strength and range. Can you confirm what speeds you're getting wirelessly around your property?

  • rbarclay's avatar
    rbarclay
    Tuning in
    6 months ago

    I have one pod but need to order another and the app does not show that option. Please could I have some help.

    • Akua_A's avatar
      Akua_A
      Forum Team
      6 months ago

      Hi rbarclay 

      Welcome back to our community forums and sorry to hear you are having issues ordering a second pod. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,

  • Dazzler3693's avatar
    Dazzler3693
    Tuning in
    6 months ago

    Hi I am having the same problem as everyone else I have a dead spot in my house and need to order a pod to see if it can help please message me back

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      6 months ago

      Hi there Dazzler3693 

      Thank you so much for your post and welcome to the community forums, it's great to have you here.

      Just so you are aware we do ask that you do not send unsolicited messages to our forum staff team, instead we ask you to create your own post that is specific to your and your issue at hand with as much information as possible, if the community members are unable to help then a member of staff will instead respond within a few days. 

      I am so sorry to hear that you are also facing an issue with your signal. Do you have a Volt or 1Gig Broadband package with us? If so have you follows these steps using the Connect App:

      ·         Tap Start the scan
      ·         Then Start the scan again
      ·         While connect to WiFi, Tap I’m ready
      ·         Wait 2 mintues for Scan
      ·         Scan complete, Tap continue
      ·         Tap Add a room, Tap the room you're in
      ·         Start the Scan (do this in every room)
      ·         Scan complete
      ·         Tap Optimise WiFi now if an option
      ·         If so, Tap Optimise
      ·         Optimisation complete, Tap Rescan room, 
      ·         Tap Start Scan
      ·         Tap Order a WiFi Booster if an option
       

       

      • Dazzler3693's avatar
        Dazzler3693
        Tuning in
        6 months ago

        Hi Ashleigh yes I have volt, I did try this but it never gives the option to order a pod even though as you can see the result is not good from the scan