All done. Further scans done. I still have dead spots in my home. The Connect app suggests that I get a second Wi-Fi pod. From there, I follow the instructions and reach a dead end. Every time.
It is as if Virgin Media really, really, really don't want to send out second or third pods. One is easy to order. From then on, not so much.
For clarity: I have one router. I had dead spots in the home. I ordered a pod. Ordering the first pod was easy. The pod arrived and was installed correctly. I still have dead spots in the house due to the size of the place and the thickness of the walls.
I now have ONE router and ONE pod. Virgin promises to send a second and then a third pod out if there are still dead spots. I do the scans with the app. It tells me that I need another pod (router to Internet - around 1Gbps // Wi-Fi in dead spots < 10Mbps on a good day). It tells me to follow a link to some Cisco testing app on the Internet. It gets back to Virgin, where a loop happens and at some point I have to answer a question about the FIRST pod: am I still waiting for it, or is it not working properly? Those are the only answers possible. Neither is correct, and neither leads to a point where I can order a new pod.
Is that clear? I do not need tips about Wi-Fi optimisation. I need a second (and maybe a third) pod. I cannot get one because Virgin's request mechanism is set up to make my attempts to request one fail. I need to know how to order a second pod without going mad from sheer frustration.
