Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could apply for the WiFi pods, but I have been pushed from the app to the website and no visible option to order. I noticed that there is more people in the same situation. I renew my contract in August with the promise that my internet would be running smoothly and that it is not happening but I am still pay for something that I am not getting. It will be lovely if you could help me with this. Thank you [MOD EDIT: Subject title changed for clarity]

If the Connect App is not allowing you to order Pods, then just wait here a day or two for a VM Mod to pick this up and discuss with your directly.

Hey Chris,_jamo, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community, I am sorry the App wouldn't let you order a pod. Normally the best way to get a pod order is download the Virgin Connect app, from here do a scan. If the scan picks up that you need a pod it will allow you to order some. However they can be chargeable depending what package you on. They are free on Volt, 1GB or Oomph. I will send you a PM anyway to see if we can process it.

Hi Forum Team Can you please PM to help place order for our 1st wifi pod too. We're in exact same position as chris_jamo notes in original post above.We consistently have low to non-existent wifi speed in one room, which Connect App scans confirm "poor" & post scan info advises wifi pod would likely resolve ...but app doesn't then give any visible option to place an order for one. It noted can also call to order so we tried that but got nowhere there too. I checked forum & saw many customers having same difficulty being unable to order wifi pods, & that you can assist doing that via PM. That would be a great help & very much aporeciated, if you could you please PM & put order through for our 1st wifi pod. Thanks in advance for your help 🙂

Glad we have managed to get this ordered for you, anything you need going forward let us know.

Hi Forum Team MatthewPlease see my message above. I have not yet been helped with this. If you read my message i have same issue as original poster. Can you please PM me to assist me ordering my 1st wifi pod, as connect app confirmed "poor" wifi & advised wifi pod...but did not give ability to order this

Wifi Pods - how to order | Virgin Media Community

70 Replies

Rabbit51
Joining in
3 months ago
Hi,
I'm having WiFi disconnections when I'm upstairs, could you order me a WiFi pod please?
Thanks
- Tom_W1
  Forum Team
  3 months ago
  Hi Rabbit51 thanks for posting although we're sorry to hear of the concerns you've raised here.
  
  Please expect a PM from me to arrive shortly so I can look into this for you, and respond directly when you can!
  Many thanks
jfursedon
Tuning in
29 days ago
Hello,
I have no signal in half of my house since building an extension, am I able to order pods please? I’m on a volt tariff.
michael010101
Just joined
21 days ago
Hi, I am also having issues with the Connect app not working - it won't recognise that I am at home and connected to the hub no matter what I do. I would like to order a pod to help connection in my home.
- Daniel_Et
  Forum Team
  19 days ago
  Hi michael010101 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
  
  We're sorry to hear about the issues you're having with the Connect app 😔
  
  In order to look into raising an order for a WiFi Pod, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
  
  Regards,
  Daniel
  - jfursedon
    Tuning in
    17 days ago
    Hi, can you also contact me please? I was unable to use the app to get a speed test.
- Daniel_Et
  Forum Team
  18 days ago
  Hi michael010101, thank you for speaking to us via private message.
  
  If you have any further issues or queries, please don't hesitate to contact us.
  
  Regards,
  Daniel

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Wifi Pods - how to order

70 Replies

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