Forum Discussion

NigelJB's avatar
NigelJB
Tuning in
2 years ago
Solved

WiFi Pod

Took delivery of a new Hub 5 recently but my Pod fails to connect to it.  The VM Connect App initially saw the Pod on the network but advised that it was "unconnected".  Have since tried it in various rooms and power sockets but it only ever shows a Blue flashing light (sometimes Green) and is no longer visible on the VM Connect App.  Is it possible to force it to connect?

  • The pod should be paired with the new HUB automatically when activated, however, this doesn't always occur.

    VM need to sort on their end.

  • carl_pearce's avatar
    carl_pearce
    Community elder

    The pod should be paired with the new HUB automatically when activated, however, this doesn't always occur.

    VM need to sort on their end.

  • Hey NigelJB,

    Welcome to the community and thanks for taking the time to post here on the forums.
    I’m sorry to hear of the issues that you’re having with your WiFi pod at the moment, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

  • Thanks for coming back to us NigelJB, I have now added the pod to your new router, please give this a few minutes and it should start to connect with your hub.

    Please do let me know, if you have any further issues. 

    Kind Regards,

    Steven_L

  • Many thanks Steven.  Spotted your reply by accident having clicked on your profile and listed some of your replies.  Plugged the Pod back in and used the Connect App to optimise it and it now seems fine, and has linked to a Bose speaker that is in the close proximity.

    Regards

    NigelJB

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us NigelJB and I'm glad that your pod is working as it should now.

      Kind Regards,

      Steven_L

      • BeginnersLuck's avatar
        BeginnersLuck
        On our wavelength

        Hi, @Steven_L

        I’m having a very similar issue trying to connect my WiFi pod, which I received on Saturday. I have a hub 3 which just will not recognise the pod, no matter what I try (including resetting the hub).

        I have posted more details in this thread:

        https://community.virginmedia.com/t5/Networking-and-WiFi/Wi-Fi-pod-flashing-blue/td-p/5270162/page/4

        And still can’t sort the issue myself.

        Having seen that you have been able to successfully resolve NigelJB’s problem, I am hoping you might be able to help me out, too.

        Please do reach out if you can, as I am having no luck on my own.

        Thanks!