Forum Discussion

Ebarton1992's avatar
Ebarton1992
Joining in
17 days ago

Wifi Pod Order

Hello,

How do I go about checking the status of my WiFi pod order? I recently ordered a second pod on the app around 2 weeks ago and it said that I should be sent one in 3-5 working days. I never received any email or confirmation that this had been sent though and my app says there is no orders?

When I have tried to go through the app to order one again now it says I have recently placed an order for one and should have had it delivered by now, which i haven't, and then to contact customer support.

Is someone able to check on my account that there is an order for one and if I can expect delivery of this anytime soon?

Thank you

Mod Edit : Personal details removed 

WiFi Max
wifi pod

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    14 days ago

    Hello Ebarton1992,

    Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with ordering your second WiFi pod.

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L