Despite 2 phone requests there seems to be no way to order a second wifi pod. The VM app tests fine in most of the house but in a couple of locations there is no signal and thus a speed check won't work. No speed test, means no speed test failure, means one can't be ordered. The last agent I spoke to said he wasn't authorised to order a pod but would get his supervisor to do it. Nothing happened.
How can a normal human break this cycle?
Forum TeamHi annemariealpha 👋.
Thanks for reaching out to us. Apologies for the issues that you are having in ordering a WiFi Max pod. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Forum TeamHi annemariealpha 👋.
Thanks for joining me in a private message to get you a WiFi Max pod ordered. Keep us updated with it should you face any issues, or require another one 😁.
Have a good day.
Sabrina
