Forum Discussion

AHuss786's avatar
AHuss786
Tuning in
4 months ago

WiFi pod not connecting to new router

Hi, I changed my router from a Hub 3 to Hub 5, and my WiFi pod doesn’t seem to connect. A customer service member said it connected but it still shows a still white light. Please help me on what to d...
Adduxi's avatar
Adduxi
Very Insightful Person
4 months ago

It can take several days for a Pod to resync to a new Hub.  If this fails you may need to ask VM to provision the old Pod to the new Hub.  

  • AHuss786's avatar
    AHuss786
    Tuning in
    4 months ago

    They did it a while ago and it still shows the white light.

    • John_GS's avatar
      John_GS
      Forum Team
      4 months ago

      Hi AHuss786 

      Thanks for posting and welcome back to the community. 
      Sorry for the Pod issue. I'll send you a PM now to assist further.

      Best wishes.

      • AHuss786's avatar
        AHuss786
        Tuning in
        4 months ago

        Please reply, I need help again. Thanks.