Forum Discussion

AHuss786's avatar
AHuss786
Tuning in
8 months ago

WiFi pod not connecting to new router

Hi, I changed my router from a Hub 3 to Hub 5, and my WiFi pod doesn’t seem to connect. A customer service member said it connected but it still shows a still white light. Please help me on what to do. Thanks

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 months ago

    It can take several days for a Pod to resync to a new Hub.  If this fails you may need to ask VM to provision the old Pod to the new Hub.  

    • AHuss786's avatar
      AHuss786
      Tuning in
      8 months ago

      They did it a while ago and it still shows the white light.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        8 months ago

        Hi AHuss786 

        Thanks for posting and welcome back to the community. 
        Sorry for the Pod issue. I'll send you a PM now to assist further.

        Best wishes.