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Schu32's avatar
Schu32
On our wavelength
2 years ago

Wifi Pod just flashing blue

I have a WiFI pod for a black spot in my spare room, After noticing that my internet connection was intermittent, I found my WiFi pod is just continuously flashing blue.  I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet,  however it’s still starts with green light then goes to to constant blue light flashing.  The Virgin connect app just says no pod detected. I have tried the WiFi troubleshooting and still nothing. Any advice ?

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Schu32, thank you for your post.

    We're sorry to hear about the problem you've been experiencing 😔

    I can see you've spoken to the team since you posted. Have they managed to rectify this for you?

    Regards,
    Daniel

    • Schu32's avatar
      Schu32
      On our wavelength
      2 years ago

      Yes, They are sending me a replacement, hopefully I can get back online in my office. Thanks Daniel

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        2 years ago

        Pleased to hear that Schu32

        Let us know if you need any further assistance 😊