Now into the 5th and pods still not connected , day 1 modem changed and service tech said it will take 24hrs and if not connecting call 150 day 2 call 150 they said have to wait 24hrs and maybe have to order x3 new pods x1 every 10 days , day 3 call 150 as still not working they advised it may be to do with my package and conned me into taking a bigger broadband package and said someone from specialist department will call me back in the next 2 hrs to connect all pods as they had the serial numbers , day 4 called 150 yet again and they advised they will chase up the specialist team to get them added to my account ( now really peeved off as I know they are just looking to get off the call ) still no joy and never got the call back I was promised, day 5 called 150 and guess what they said the specialist team don’t won’t on Sundays and that I was now priority and will get a call back within 2 hrs ( you guessed it still no call back after 4-5 hours ) .
After all I advised them at the very start x1 of the pods was flashing red and I needed a replacement and they decided to send someone out to swap modem and they advised they couldn’t swap pods and j would have to call 150 for a replacement maybe best to cancel now and slate VM , Liberty Global , O2 for what they are pure charlatans and bunch of con artists not bothered about their loyal customers that’s been with them for over 25years , the company is going backwards when other ISPs are up and coming great way to retain your customers 😡😡😡