Hello
All has been good until the pod in the bedroom started to constantly flash blue. No amount of unplugging has worked and not even my VM Connect app finds it. Has this pod given up the ghost? And if so how do I get a replacement please
Forum TeamHi Kevyyvek 👋
Thank you for posting and welcoming you with big virtual arms to our community forum 🤗
Sorry to see you're having issues with your WIFI Pod flashing blue 😞
Please can you follow the steps below:
Please let us know how you get on.
Thank you.
Morning
I have done all of the above and it seems to work and on occasions drops out for no reason as it's been in the same place since getting the pod but currently it seems ok
It may be just a tad too far away from the Hub to maintain a good signal. Pods need to be in a WiFi area, not a black spot.
Thank you for your response but it been in the same position for over a year and nothing has moved so found it a bit strange
It's possible that your neighbours may have a new connection or stronger signal than yourself which is affecting your pod.
Have you run any checks via the Virgin Media Connect App?
Once the App is open select the Broadband option from the bottom menu. This will display the My Devices page. Click on the My Network tab/icon. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list.
If fair is showing, this indicates that the Pod(s) you already have may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again.
The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home.
Once all this has been done, it should advise whether another pod will help. If so, please screenshot this and post here and a member of VM Forum Staff should be able to order another pod for you.
Changes to the VM Hub Wi-Fi via the Hub admin menu can also stop the VM Pods from working.
If you Pod is still no showing on your VM app, just get a Wifi scanner from the Play Store (if Android) or use the AirPort Utility (if iPhone). Stand beside the Pod and scan your Wifi. If the signal is over -65dBm, then the Pod is in a weak spot. It needs to be around -50dBm for a good strong signal. Note smaller numbers are better for signal strength.
