Forum Discussion

louise2471's avatar
louise2471
Just joined
4 days ago

WiFi pod causes cracked socket

I’ve had a Wi-Fi pod upstairs for about a year and it has done a great job of boosting the signal around the house. However tonight I noticed quite a loud buzzing / fan noise from the pod. Worried about safety I turned it off and unplugged it from the wall, and noticed it has caused a massive crack across the socket, rendering it highly unsafe. I’ll have to call an electrician and get them to install a new socket. I’m not sure what to do about the pod. Obviously don’t want the same thing to happen again!

dangerous
pod

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    4 days ago

    Hi louise2471 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about what's happened with the WiFi Pod and appreciate your concern 😔

    In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

  • Client62's avatar
    Client62
    Alessandro Volta
    4 days ago

    Do share photos of the damaged mains socket and the failed Wi-Fi Pod.

    The VM Pod is the property of VM, they may ask for it back at any time in the future and attempt to charge a fee if it can not provided - so hang on to it.