Forum Discussion

Bob33's avatar
Bob33
Joining in
12 months ago

WiFi pod black

My WiFi pod black was connected to my router, I have been sent a new router and after installing it my WiFi pod black won't connect to the new router, all it does is flash white for hours and won't connect 

  • Your pods are supposed to connect to your new HUB automatically, however, it requires VM to link them to your new HUB, which doesn't always happen.

    • Bob33's avatar
      Bob33
      Joining in

      Should I just call them and ask them to link it?

      • carl_pearce's avatar
        carl_pearce
        Community elder

        Bob33 wrote:

        Should I just call them and ask them to link it?


        Sure, or wait a few days for a reply on here.

  • fibreking's avatar
    fibreking
    On our wavelength

    Try this:

    • Let the pod turn on. Leave it a few minutes to boot.
    • Press and hold the reset button on the back for 30 seconds.
    • Wait another minute.
    • In the VM Connect App top right hand corner. Click on the [+] icon to add a new pod to put the router in pairing mode.
    • Bob33's avatar
      Bob33
      Joining in

      Just tried that and the app still stays he can't detect the WiFi pod

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi Bob33,

        Thank you for reaching out to us in our community and welcome, sorry to see your Black Pod stopped working when you had a new Router fitted, I can see there was a lot of advice given from our community, has this connected since your last post?

        Regards

        Paul.