Forum Discussion

cheekymunky79's avatar
cheekymunky79
Joining in
5 months ago

Wifi Pod (black) missing power supply

Hello all,

I recieved a wifi pod (black) on the 13th of August and the power supply was missing from the box. I have tried multiple times on the whatsapp service to request a power supply but every time the agent doesnt know what i mean! I have send photos, explaining very simply and one person suggested i get an electrian in!!! and the other said i can power it up with ethernet!? I nornally have a long fuse but this has wrecked me! I have tried to call but cant get through on the right option after hours of trying.

I cant see this exact issue on the forums, but could anyone suggest the best way to get a power supply OR failing that, where i could buy an appropriate one myself? 

Thanks in advance for any help! 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    The agent is just to bone idle to deal with a problem that differs from the norm.

    Try reporting the VM Pod does not power on an needs to be replaced.
    When asked if you have tried a different power socket, say yes just play them at their own game.

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    5 months ago

    Hi cheekymunky79 👋

    A warm welcome to our Community Forums and thanks for your post.

    I am sorry for the poor experience.

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can go from there.

    Hope to hear from you soon.

    • cheekymunky79's avatar
      cheekymunky79
      Joining in
      5 months ago

      Thanks for your help everyone - quick update - someone eventually on the WhatsApp understood and reassured me one would be sent out - it arrived today… and it’s the power supply for the router not the pod 😂