Forum Discussion

JimmyT85's avatar
JimmyT85
On our wavelength
4 hours ago

WiFi issues during an evening

We always seem to run into WiFi issues of evening, after 8pm. It's that bad that it has even effected us watching recorded items on our Virgin box.

Hub is not obscured, everything is connected correctly, and I've reset the hub so it's getting a fresh boot. 

I've done speed tests and they're okay, and I've done the home scan using the app and that's okay, too.

It's absolutely ridiculous that this is happening, as it didn't used to. I feel like VM are throttling bandwidth so we upgrade our package

Is there anything VM can do to fix this? 

Many thanks

 

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 hours ago

    Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. 

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level

    If no problems are showing then you should type 192.168.0.1 (192.168.100.1 if you are in Modem mode) into your browser URL bar and press enter. 

    When the page appears click on  ‘Check Router Status’ (below the log in box) and when the page appears go to Advanced Settings > Tools > Network Status.

    Then copy paste(don't screenshot)  the information from the Downstream, Upstream, Configuration and Network logs. 

    You could also set up a quality monitor (BQM) on /thinkbroadband.com/broadband/monitoring/quality