Forum Discussion

Ernie68's avatar
Ernie68
Joining in
10 months ago

WiFi issues and pods

Hi

Been having issues with WiFi dropping out and no WiFi in bedroom for months, wasn't really a problem to start with, (thought it was just my phone ). Now my granddaughter is staying, and being a teenager, lives for her phone and WiFi. Run tests with Connect app, which told me I need pods. Called VM today to order WiFi pods and report WiFi dropping out, after going through all the tests again!!  Was told there is an intermittent issue with hub, and couldn't even connect to WiFi in bedroom 😆😆.

Great I thought, that will be a new hub and pods to improve WiFi to blackspots, but No! 

Support will monitor for 24hrs, in other words,go away. As a Volt customer I think this stinks.

Anyone got any ideas how to proceed, without going through the whole complaint process 

Many thanks in advance 🙏 

3 Replies

Sort By
  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    Save your self a huge amount of time and pain.
    Go to Amazon etc and order a Wi-Fi Mesh that is suitable for your size of property.

    VM Pods are free because ... no one would pay for them !

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi Ernie68, 

    Thanks for posting and a warm welcome to our Community Forums! 

    Sorry to hear your WIFI connection isn't so good and you're struggling to get any help ordering a WIFI Pod even after using the Connect App 😥
    We'll be more than happy to help, I'll send you a PM now so we can get this sorted for you.

    Speak soon!

    Meg

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Thanks for chatting with me in our PM's Ernie68 😁
    I'm glad we managed to get this sorted!

    Give us a shout if you need any further help once the Pod has been delivered.

    Your granddaughter should be happy with the better connection 😉

    Thanks,

    Meg