Forum Discussion

TonyBo's avatar
TonyBo
Joining in
3 months ago

Wifi extenders for Ring Camera

Can anyone advise if me about Wifi extenders? We have Ring Camera that we want to install on fence at the rear of our property. Our Hub3 is located about 30meters away and we can’t get a signal. The wifi range indoors is poor so it’s not surprising. The kitchen only gets average  17mbps download and 11mbps uploads when running a test via the  virgin connect app. We have just renewed contract to M350 but will we be able to order a the Mesh Wifi pods as part of this contract ? Or are there any other compatible wifi extenders we can use? I’ve looked through the forums here and can see ordering a pod is a no nightmare and can’t see how to get one.
Thanks

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Not surprising you can't get a signal 30m away. Not only will your signal be weak but you'll be getting interfering signals from other houses. VM only send Pods for rooms not covered. 

    A wired WiFi access point on a window sill in view of the camera might just work. Can you run an ethernet cable to the camera? 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    Best to get a PoE camera and forget about trying to use WiFi. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    A word of advice from VM's own pages regarding both the black and the white WiFi pods and Ring Doorbells (which probably pertains to the cameras too)

    https://www.virginmedia.com/help/how-to/broadband/wifi-pods

    For some reason, Ring doorbells can occasionally – and unfortunately – disconnect themselves. When this happens with your doorbell, you’ll need to reset them manually in order to reconnect them to your WiFi.

    EDIT - Also, you say you've just "renewed contract to M350".   The WiFi pods that VM provide are an additional £8 per month unless you are on a Volt package, or have a Gig1 or Gig2 broadband connection. See https://www.virginmedia.com/help/how-to/broadband/order-wifi-pods

    You can also claim up to 3 WiFi pods by having a multiroom TV package (although the first additional Stream TV set top box is an extra £10 a month)

     https://www.virginmedia.com/tv/multiroom

    • TonyBo's avatar
      TonyBo
      Joining in
      3 months ago

      Thanks for information. The links take me to my account and there is no option to order pods but only option is to talk to Virgin via online chat, which I’ve on read on earlier chats that this sends you round in circles. 

      • Carley_S's avatar
        Carley_S
        Forum Team (Retired)
        3 months ago

        Hi TonyBo 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns with your WiFi speeds. We offer WiFi pods in our WiFi Max services. This service is £8 a month, or free on Volt or Gigabyte speed packages. You tell if you have Volt in your package on your online account and on your contract information. If you have the standard speed then you will only see 'M' for the speed, rather than 'V', or 'Volt'. You can find out more on our WiFi Max services here. You might not be able to order our pods online if you aren't eligible, such as your speed tests on the Connect App showing above our WiFi guarantee. 

        We don't offer any outdoor WiFi boosters, so depending on your needs, you might need to look at the third party alternatives available.  

         

  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    This forum is littered with posts that Ring Cameras fail to work when attached to the front / back door.

    Expecting a VM Pod ( that is indoors ) to enable a Ring Camera to work at 30 metres down the garden is going to be a big disappointment. 

    It is not just about boosting the range of VM Wi-Fi coverage, does the CCTV camera's signal reach 30 meters ?  Try it 30m from the VM Hub and see  what happens.