Recently we’ve had the odd day where the WiFi won’t work, and I found last night it’s happened again. Usually it resolves itself or resetting the box sorts everything out, but it doesn’t seem to be the case this time. Any ideas? The bottom light on the box is flashing green and the WiFi symbol is lit up green. We only have the broadband, pay for phone as the deal but don’t possess a landline.
You haven't indicated which hub you have, however if you select your hub from the following page you will find help/explanations/possible resolutions of the light meanings
https://www.virginmedia.com/help/how-to/broadband/hub-lights
You can also run a test on your connection https://www.virginmedia.com/help/check/status
You could also try the automated Service Status number 0800 561 0061. This gives details of local issues down to postcode level.
Thankyou - didn’t realise there were so many hubs! It’s a Hub 3. The connection test says the WiFi hub isn’t connected properly (nothing has changed, hub isn’t easily accessible), the lights we have aren’t an option on the following page so it’s suggests an engineer. The hub lights page you’ve linked suggests the hub is starting up and to wait but nothing changes.
When our Hub 3 displays a flashing green bar and green flashing green arrows
it always means the VM Network in our street has gone down.
If the link and phone number above do not report a fault, phone customer services and report the outage .... sometimes you have to be the first to report the fault to VM.
Forum TeamHi BLou,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with your broadband service.
Is this still ongoing?
^Martin
