Forum Discussion

JBcegb's avatar
JBcegb
Joining in
2 years ago

Wifi Calling Not Working For Vodafone Mobile

Hi Virgin Media tech support.
My Virgin broadband is not allowing Vodafone mobiles to use Wi-Fi calling. When I use my Vodafone mobile in other locations with a different broadband carrier Wi-Fi calling works fine. 

Other carriers mobiles - eg EE can use WiFi calling  on my Virgin broadband . 

So I have narrowed the cause of the problem to Virgin Media broadband setup at my home address. 

How do I request Virgin Media to investigate and correct this problem ? 

6 Replies

Sort By
  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi JBcegb, 

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear that you're having some issues with Wi-Fi Calling. Have you tried inserting the Vodafone SIM card into a different device? That way we can narrow down if the issue lies with the mobile device or not.

    Thanks,
     

    • JBcegb's avatar
      JBcegb
      Joining in
      2 years ago

      hi Zach_R - the handset and Voda sim are able to use wi-fi calling at other locations where the wi-fi is delivered via a different broadband carrier to Vodafone. 

      From other chats on this subject it would appear the Virgin Media broadband service has to have a particular setting enabled to support Vodafone mobile Wi-Fi calling .

      Please advise what details are needed for Virgin Media to investigate this fault & the setup of their broadband service at my home location.

      • JBcegb's avatar
        JBcegb
        Joining in
        2 years ago

        Hi Zach_R, re my last message - I mistakenly said Vodafone in the first paragraph -  it should read 

        the handset and Voda sim are able to use wi-fi calling at other locations where the wi-fi is delivered via a different broadband carrier to Virgin Media. 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Disable "Child Safe" in the VM online account, or set the mobile to use a Public DNS.

    • JBcegb's avatar
      JBcegb
      Joining in
      2 years ago

      Thank you for the suggestions Client62. I’ll come back to you when I’ve tried these. 👍 

  • unisoft's avatar
    unisoft
    Knows their stuff
    2 years ago

    If there is an option in your hub for "IpSec Passthru", then enable it as all WiFi Calling uses an IPSec tunnel that must bypass NAT to work. I use my own router, and had to do this and I know some of the VM hubs had this option but can't remember which ones.