I see lots of discussions re the pods. I don't have adequate coverage in my house and cant even get a WIFI signal in some areas to test WIFI speeds. I tried to order a pod but nothing sent out. Have called virgin media but always on hold and I don't have the time to stay on hold for long periods of time. This all must surely have an easier solution. Any help would be appreciated.
Thanks.
Forum TeamHello sj6sj,
Sorry to hear of the wireless network issues experienced impacting the signal in certain area's of your property, we appreciate you raising this via the forums. We have these tips available to help with broadband issues:
When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.
We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.
If you have tried via the Connect App, can you advise what happens? Do you get any error messages at all?
