Forum Discussion

alcoalex's avatar
alcoalex
Tuning in
9 days ago

Wi-Fi signal repeatedly dropping

A few weeks back I opened the VM connect app on my phone and it told me it had to do some updates to my router and/or settings – I didn’t pay much attention to it as assumed it was just a  routine update.

However, since then I’ve had a lot of issues connecting to the Wi-Fi throughout my house. For example, my phone wont always pick up the Wi-Fi when I’d move upstairs. My laptop which is in a separate room downstairs rarely connects first time to the Wi-Fi when I reboot it.  This is happening with other devices, such as firesticks, tablets etc. throughout the house, so I know it’s not device specific.  I never had this problem before so I pretty sure it’s not related to signal strength.

@ModTeam Is there any particular setting I need to change, does it seem like my router has a fault.  

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    6 days ago

    Hi alcoalex 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with the Wi-Fi signal dropping in your home. This can be due to a number of factors, environmental factors in the home or an increase of devices that may be causing congestion with the Hub. So that we can take a further look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina