Wi-fi pods pairing with replacement router
It's not the first time it's been asked, and it won't be the last.
Engineer came out yesterday to investigate router issues & ended up replacing our Hub 3. Following this, our two wi-fi pods no longer work. Searched the forum and found several useful posts from people in similar circumstances to mine: replacement router, pods no longer work, contact centre has no idea how to resolve the issue.
Phoned activations line yesterday, following previous forum advice, and asked for pods to be paired to new router. Told that should happen automatically within minutes. Eventually a 'work item' was logged and I was promised a call from IT within a day which didn't materialise.
Please can a Virgin Media moderator get in touch? Seems you're the only staff who know how to resolve this issue.