Forum Discussion

malcolm01's avatar
malcolm01
Joining in
9 months ago

Wi fi pod

Hi have one wi fi pod connection was good , now it’s fair tried a reboot still the same please can I order another wi fi pod please

  • Hi there malcolm01 

    Thank you so much for your post and welcome to the community forums, it's great to have youback here.

    I am so sorry to hear that you have faced this issue and thank you again for posting. Can I ask if you have been able to use the connect app to scan the property and see if the Pod maybe more suited to another location?

    • malcolm01's avatar
      malcolm01
      Joining in

      Hi the wi fi pod is showing fair it was showing good now fair have reset pod but still showing fair so needs a boost , I was thinking I need another wi fi pod to give it that boost can you give me any help please 

      • John_GS's avatar
        John_GS
        Forum Team

        Hi malcolm01 

        Thanks for coming back to us. We have ran checks today and it shows as 'excellent' on our side :).

        For further Pods, they are only sent if needed. If you use the Connect App for me, then run scans in each room of the property, this will confirm if needed or not :).

        Best wishes.

  • I can’t get my wi fi pod to work it was showing good then fair , I have tried to reset but nothing does it need another one in between to boost the signal 

    • Alex_RM's avatar
      Alex_RM
      Forum Team

      Hi malcolm01,

      Thanks for posting, and sorry to hear you're having some issues with your pod. So I can take a closer look I've popped you over a private message.

      Alex_Rm