Forum Discussion

Amjack's avatar
Amjack
Joining in
5 months ago

Wi-Fi pod broken

One of my Wi-Fi pods is broken in that it makes a god awful loud buzzing sound suddenly when plugged in. I’ve disconnected it for fear of it setting fire to something. I’ve tried to get in contact with Virgin to get a replacement but the connect app and the process for ordering new pods is ridiculous. I can’t even get a response on the webchat. Any suggestions? I’ve got two pods already but the network struggles without a third. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If you are getting anywhere by phone, just wait here a couple of days for a VM Mod to pick this up and discuss directly with you.

  • Hi Amjack, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear that your WiFi pod is making a noise. We can certainly look at getting a replacement sent out for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,