for 3 weeks now virgin have switched off my broadband everyday for atleast 2 hours each day, its normally off about 10am, customer service can not answer any questions an engineer has attended my adress and changed the hub3 but the problem is still the same area 03
Can't give you an answer to your question but set up a BQM to track your connection 24/7.
https://www.thinkbroadband.com/broadband/monitoring/quality
The above record will help show when any disconnections are happening and may help pin down what the issue is.
A VM person should reply to your topic on here, usually within a few days.
Forum TeamHi masheduprs,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your broadband connection. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Thanks,
