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micky06's avatar
micky06
Joining in
2 years ago

Why does it take 2 to 3 days to get a technician out

It's a joke this I never had a issue with BT apart from we couldn't get over 30mb in my area so tried virgin and it's been down a lot and it seems to be for hours or days I've got no internet now and they need to send someone out and first told me Saturday but we managed to get Friday but still 2 days without internet I am thinking of going with another provider I like the speed with virgin but it's no good when it doesn't work at all just don't understand why they can't get someone out within a day to fix peoples issues a lot need it for work these days 

 

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Well it might just be related to the fact that they don't pay compensation for the first two days of no service. So there's no incentive to come any sooner, and there's no SLA on residential services. 

    If you need a quicker response you could try Virgin Business, which does have an SLA. 

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    Do you honestly think engineers are just sitting around reading a newspaper waiting for a call to come in?

    VM have millions of customers, and not millions of engineers.

    • micky06's avatar
      micky06
      Joining in
      2 years ago

      I think there call center are sitting around reading newspapers and BT have more customers and was usually out next day if VM are having so many issues why not get more engineers?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    "why not get more engineers?" Yes VM could get lots more technicians, but I don’t think customers would be very happy when their bill increases to fund these technicians.