Why cant i get virgin in my flat when above and below me can
I am moving into the flat below the one I am currently occupying and I want to take my broadbands with me as i am still in contract I have looked at the postcode checker and have spoken to a real life person and have been informed you do not currently supply this address yet I am in the first floor flat directly above the one I am currently living in and am getting broadband my landlord has informed me the flat below the one I am moving to is getting his virgin boradband installed tomorrow whats going on !!!!
Sorry to hear that the new customer team were not able to support treedy1991
As mentioned there are many reason why a flat may not be serviceable, especially those not on ground level.
If available, the team can book in a site surveyor or spotter to see if your property is serviceable. These are normally available if one has not been revisited recently.