Whistling Wi-Fi Pod

Question

I have the 1GB Volt broadband package and have two Wi-Fi pods, as the signal around the home without them has been historically poor. The pods do the job very well.

A year or so ago, one of the pods started getting very hot and making a whistling noise. The other one by contrast was silent and not hot.

One of the kindly Virgin staff on this forum arranged for a replacement one to be sent to me, and that one was fine.

However, I now have the same issue and one of them is overheating and whistling. I have unplugged it as a precaution.

Would I be able to have a replacement again, or do I need to go through to VM directly? I would rather avoid that route if possible.

Thanks very much

Adduxi · Answer

As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up. &nbsp;If you need is urgent, it would be best to phone Customer Services directly.

markfranklin · Answer

That is no problem - thank you - I will be happy to wait on here.Cheers

Kath_P · Answer

Hi markfranklin,&nbsp;
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐We're sorry to hear the second pod is hot to touch and is giving off a whistling noise. We'll need to get this reported up to the relevant teams. In order to do that I'll need to confirm some information with you to pass security.&nbsp;
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,&nbsp;

markfranklin · Answer

Thanks very much Kath - will do that now.&nbsp; Kind regards.

markfranklin · Answer

I am so sorry to reach out again with this. I have had a letter from VM saying they have logged the faulty Pod as a Complaint (a reference number is provided) and want to talk to me.

They have given me 0345 454 1111 to ring. I listen to a load of blurb and then I have to say what the call is about, to which I clearly say "Complaint". It then says - OK let's get you some help with your bill - do you need help understanding you bill? etc.

I have tried this several times and it continues to interpret the word "Complaint" as "Bill", so I can't get through to the team.

Do you have any clues or is there a number that goes straight to the right team?

Thanks so much for the guidance.

Forum Discussion

Whistling Wi-Fi Pod

6 Replies

Related Content

How do I order the Wi-Fi pods?

Ordering Wi-Fi Pods

Wi-Fi Pods

Ordering Wi-Fi pods

wi fi Pod