Hi, my order M250 Broadband was made on 08/09/2023. There is no update about the dispatch so far (5 working days). On the contract, it shows that the chosen delivery date is 12/09/2023. May I know if my order has been dispatched or not? And I could not track the order because I am a new customer. As a new customer, when I try to set up the app to track my order it doesn't let me log in.
Hi HONGYI
You could try calling the pre-installs team on 0800 052 1734
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday
Hi HONGYI
Thank you for reaching out to us here, welcome to the community.
I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Thank you
Jon
I have same problem as hongyi ordered at 17th April and since then nothing updated
order reference:CH2066025771
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