Whatsapp Blocked

Question

Hi I have recently joined Virgin Media and I have an issue that it driving me insane. My WiFi works great apart from the fact I can't phone or video call someone through Whatsapp at all.

Whatsapp messages send absolutely fine but any phone on my WiFi network cannot make a Whatsapp call or videocall at all as it gets stuck on 'connecting'. I have never encountered this issue with any other ISP. It is very important for me to make calls and videocall through Whatsapp for work so I will be cancelling my broadband if I can't find a solution.

I assume it will be something simple but every suggestion I have seen in the forums hasn't worked? I have no VPN. Turning off childsafe locks hasn't fixed the issue and neither did going into my router setting to try and allow Whatsapp UDP and TCP ports. Another suggestion was to change to a public DNS but then I also saw that we can't do this with a Hub 3?

It seems a lot of work to try and solve a simple issue, is there any help or advice anyone can give? Is this something other people face when using Whatsapp over Virgin WiFi or should I accept defeat? Thanks for any replies

jbrennand · Answer

IKbrunel&nbsp;wrote:WhatsApp, is also available as a Windows App, from the Microsoft Store. Much easier to use on a desktop.All the usual features are available.&nbsp;And for MacOS at the Apple App store 👍

legacy1 · Answer

Blame the government and VM childsafe.You can change DNS on your phone or use any apphttps://play.google.com/store/apps/details?id=com.cloudflare.onedotonedotonedotone&amp;pli=11.1.1.1: Faster Internet on the App&nbsp;Store (apple.com)

japitts · Answer

Just out of interest, what's the reason for using app-based calls rather than direct dialled?

M3MH1 · Answer

I can use regular calls like you said but if I'm home I'd rather use WiFi than waste the minutes from my contract because it isn't unlimited. I assume whatever is blocking the WhatsApp calls is also blocking the WhatsApp video calls so I'd like to get both sorted, do you know if is this an issue other people with virgin media routers face?

Client62 · Answer

Turn "Child Safe" OFF in the VM online account to re-enable WhatApp calls and video.If this fails to work, change your DNS on the phone to be a Public DNS.

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Whatsapp Blocked

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