Forum Discussion

Rich999x's avatar
Rich999x
Tuning in
2 months ago

VM connect doesnt recognise the wifi network

What? The VM connect app on my Samsung s25 phone was working last time i opened it. But today i get the msg that it doesnt recognise the wifi. i press the reload WIFI button & then get a window saying 'looks like youre out". 

THe broadband icon in bottom centre has a warning triangle. Ive uninstalled the app, reset my IP, reinstalled the app again. Same thing. It is unusable. Anyone know a fix ? Thks

 

 

 

 

 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey Rich999x, thank you for reaching out and a warm welcome to the community, we are sorry to hear your Connect app isn't finding your phone.

    Is the phone fully updated?

    Have you deleted the app and reinstalled it?