Forum Discussion

Rich999x's avatar
Rich999x
Tuning in
10 days ago

VM connect doesnt recognise the wifi network

What? The VM connect app on my Samsung s25 phone was working last time i opened it. But today i get the msg that it doesnt recognise the wifi. i press the reload WIFI button & then get a window saying 'looks like youre out". 

THe broadband icon in bottom centre has a warning triangle. Ive uninstalled the app, reset my IP, reinstalled the app again. Same thing. It is unusable. Anyone know a fix ? Thks

 

 

 

 

 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 days ago

    Hey Rich999x, thank you for reaching out and a warm welcome to the community, we are sorry to hear your Connect app isn't finding your phone.

    Is the phone fully updated?

    Have you deleted the app and reinstalled it?