Forum Discussion

GeoC1979's avatar
GeoC1979
Joining in
2 years ago

VM connect app won’t find Hub 4

Hello, my VM connect app can no longer find my Hub 4.  It was working fine but now has given up! I am connected to my wifi network and have tried switching off my hub and also reset my hub.  Any ...
Molly_T's avatar
Molly_T
Forum Team
2 years ago

Hi GeoC1979 👋 Welcome to the community! Thank you for posting. 

Sorry to hear about these difficulties with the connect app. 
Were you able to try the advice from other community members regarding clearing your cache and trying a delete and re-install of the app?

They are also correct in that you can manage most issues via your Hub settings if needed. (You can find more information about this here 👉 How to set up Virgin Media broadband | Virgin Media Help in the 'how to configure advanced settings in your hub' section. 
Let us know if there is anything else specific you are trying to use the connect app for that you need our support with so we can offer help!

Thanks for your patience in the meantime. 🌞 All the best. 

  • harvmeister's avatar
    harvmeister
    Tuning in
    12 months ago

    Hello. I am also experiencing difficulty in accessing the VM connect app despite re setting Hub4 despite uninstall/reinstalling the app. Any other suggestions please?

    • ineedabeer's avatar
      ineedabeer
      Tuning in
      12 months ago

      Have same problem, the app is obviously flawed

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        12 months ago

        Hello ineedabeer.

        Thanks for your post.

        Sorry to hear you are unable to use the connect App on the hub.

        Have you been able to access this before at all.

        What device are you using? Have you tried an alternative device?

        Are you on our WIFI and not suing a 3rd party router with the hub in modem mode?

        Gareth_L