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garycrawf80's avatar
garycrawf80
Joining in
2 years ago

VM connect app not showing hub and can't set up WiFi booster

Going round in circles here.

The VM Connect app doesn't show my hub.  Message "it's a problem at our end"

I have been sent a wifi booster and it isn't allowing me to set it up as it says there isn't a hub in the VM connect app.

Can't find any answer online, help!

 

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello garycrawf80.

    Thanks for your first post and welcome to our community.

    Sorry to hear you are having issues with our connect app and setting up your pod/booster

    I'd like to take a look into this for you as we can first get the pod set up then we can look at the connect app afterwards.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L