Never used to have a problem with the VM Connect app, but at some time a few weeks ago/months ago it stopped working.
I’m unable to log in, and go through the never ending loop of attempt login only to get the “sorry - we couldn’t connect you to the server” error”.
I’ve tried this on my iPhone and my iPad. Makes no difference. Also tried reinstalling - no good.
Try with Apple Relay disabled.
I don’t have Apple Private Relay turned on.
Hello lynnetteian,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to connect to the Connect app. Are you able to open the Connect app using your mobile data connection rather than your broadband connection?
Kind Regards,
Steven_L
No, I get the same issue.
Thanks for getting back to us lynnetteian
Ensure that both the Connect app and your devices are fully updated with the latest software.
Please also try deleting the app fully from the devices and re-downloading to see if this works. You can delete the app from your Storage settings and scroll till you see the Connect App and select to delete from there.
Keep us posted with how you get on.
The app opens ok, Steven, either via wifi or mobile data. The issue is after the point the app tries to log me in using my Virgin Media account. Its says ‘authenticating’, then blows me out with the “we couldn’t connect you to the server” error. I can’t get past that.
Hi all, same problem for me. Tried reinstalling... then I get the ‘authenticating’, then blows me out also with the “we couldn’t connect you to the server” error. Anyone found a fix?
The Hub menu is easy to use and found at : http://192.168.0.1/
