Good morning whenever we go on to YouTube or other apps the wifi just disconnects saying problem with connection the hub 3 is upstairs and I have one pod connected but this doesn't same to be sufficient to keep the wifi going on the virginmedia 360 box downstairs
I would appreciate any help to sorted this problem because I'm not able to use the virginmedia 360 box to its capabilities
Seb27
Hi Seb27,
Where have you placed the pod? Is this a VM pod?
Have you run any checks via the Virgin Media Connect App?
Have you used the Connect app to ensure that the pod is placed in the optimum location to spread the wifi signal.
Once the App is open select the Broadband option from the bottom menu. This will display the My Devices page. Click on the My Network tab/icon. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list.
If fair is showing, this indicates that the Pod(s) you already have may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again.
The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home.
Once all this has been done, it should advise whether another pod will help. If so, please screenshot this and post here and a member of VM Forum Staff should be able to order another pod for you.
Thank You for the information it is VM pod I will check this
