Virgin Media DNS not resolving domain names

Question

Hello! I’m having issues connecting to websites hosted on a particular server if using the VM network. VM’s DNS does not resolve the domain to the correct IP. Sites load fine if I connect using my 5G connection but not via VM, Chrome returns the error “ERR_NAME_NOT_RESOLVED”.

I can ping the IP ok but the can’t ping the domain. This is happening in the Teesside area, outside this area it seems the sites will connect without problems. One site on this server that can used to check is https://trailsandtracks.co.uk/.

I’m not sure calling the customer service phone number will yield any assistance as there’s nothing wrong with my equipment. Can anyone from VM on here help?

legacy1 · Answer

Its VM DNS you need to use another DNS like 194.168.4.123 and 194.168.8.123

MrGFr · Answer

This needs fixing, it is causing me issues too &amp; unable to access websites.

Client62 · Answer

https://trailsandtracks.co.uk/Tested via VM internet works for us in Colchester.&nbsp;

maplins1 · Answer

It seems it was localised to the Teesside area but everything’s working ok today.&nbsp;

Client62 · Answer

This also refers to issues in the Teesside areahttps://community.virginmedia.com/t5/Security-matters/Totally-unable-to-access-Javelin-Trackdays-website-via-virgin/m-p/5577762&nbsp;

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Virgin Media DNS not resolving domain names

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