Virgin Media Connect app not moving since house move

Hello community,

Can you help me please?

I moved house recently and moved my virgin media services over. 

Since the move “My Virgin App” has worked ok. However, when I try to use the VM Connect app I get the error message… “Sorry, we are having problems” “We couldn’t connect you to the server. Please try again in a moment”

This has happened for some time now after sign in and I need help to get it working, can you help please?