Hello community,
Can you help me please?
I moved house recently and moved my virgin media services over.
Since the move “My Virgin App” has worked ok. However, when I try to use the VM Connect app I get the error message… “Sorry, we are having problems” “We couldn’t connect you to the server. Please try again in a moment”
This has happened for some time now after sign in and I need help to get it working, can you help please?
This is the error
Forum TeamHello pepster,
Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your Connect Application. Have you tried to remove and re-add the application? This can sometimes resolve such issues.
Kind Regards,
Steven_L
AFAIK, the Connect app uses a "backend" database to store the information from your VM kit. When you change anything, it needs a few days to repopulate the database with the updated information. Just leave it a while and see?
